Billing Policy

1. What this policy covers

This policy applies to the paid services Muhula offers to schools, colleges, other institutions and employers ("premium services"): prime listing plans (Silver and Gold), TOP placements, Boost placements, banner and display ads, TOP jobs and sponsored jobs. Listing an institution, posting a job and using the school dashboard on the Free plan cost nothing.

2. Prices

Prices are in Kenya Shillings (KES) and are shown on the Premium services page and again at checkout before you pay. We may change prices at any time; a change never affects a service you have already paid for.

3. Payment

Premium services are paid in advance. Payments are processed by our payment provider, Paystack, by M-Pesa, Visa or Mastercard. Muhula does not see or store your card details or M-Pesa PIN. You receive a receipt by email and on your order page, with the order reference you should quote in any question about the payment.

4. When a service starts

Prime listing plans start as soon as the payment is confirmed. Ads and promotions (banner and display ads, TOP, Boost, sponsored and TOP jobs) are reviewed by our team first and start once they are both paid and approved; the full period you paid for runs from that moment. If a payment is confirmed late (for example after a network delay), the service starts when it is confirmed. Orders placed while online payment is unavailable start once our team has recorded your payment.

5. Duration, expiry and renewal

Every premium service runs for the period shown at checkout (7 or 30 days, or a number of months; one month is 30 days) and then ends automatically. Premium services are not subscriptions and are never renewed or charged automatically: you renew by buying again. If you buy the same plan again before it ends, the new period is added to the end of the current one. Unused time is not carried over to another service and is not refunded.

5a. Changing plan (for example Silver to Gold)

You can move to a higher plan at any time and choose when it starts: immediately, when your current plan ends, or on a date before it ends. Moving to a lower plan starts when your current plan ends. The new plan is paid in full when you order it. Plan fees are not refundable: if the new plan starts before your current plan ends, the unused time of the current plan ends at that moment and is not refunded, credited or carried over.

6. Sponsored jobs (pay per click)

You choose a daily budget and a number of days, and pay the total budget in advance. We charge the cost per click shown at checkout each time someone opens your job from a sponsored placement. Repeated clicks by the same visitor within a short period, clicks by robots and clicks you make yourself are not charged. When a day’s budget is used up, the job returns to normal visibility until the next day. Budget not spent when the campaign ends stays on your account as credit for a future Muhula premium service for 12 months. The prominence fee for pinned sections is charged per section per week and is not refundable.

7. Refunds

Because premium services are delivered online and start immediately, fees are not refundable once a service has started, except where Kenyan law requires a refund. Refunds are not given in part or pro rata if a listing or job is removed for breaking our Terms of Service, or if you remove or deactivate it yourself. If we cannot deliver a service you paid for because of a fault on our side, we will extend it or refund it, at your choice. If we do not approve an ad, the full amount goes back to your Muhula account as credit at once, or is refunded to you if you ask within 14 days. When several banners are booked together, each is approved on its own and only the share of a banner that is not approved (including its VAT) is credited back, or taken off the bill if it has not been paid yet.

8. Content of ads and listings

Ads, banners and promoted listings must be accurate and lawful and must follow our Terms of Service. Every ad is reviewed before it runs. We may decline, pause or remove any ad that does not follow these rules, and may ask you to change it before it runs. Banner and display ads must be the size you booked and link to a working, lawful page.

9. Results

Premium services increase where and how often your listing or job is shown. We do not guarantee a particular number of views, clicks, enquiries, applications or admissions.

10. Invoices and questions

For an invoice, a question about a payment, or to dispute a charge, email info@muhula.com within 14 days of the payment with your order reference. We reply within 2 business days.

11. Changes to this policy

We may update this policy. The version on this page applies to payments made after it is published; your order uses the version in force when you paid.